Shop help
Frequently asked questions
Clear answers about orders, shipping, returns, sizing, fulfillment, and That Oregon Life coffee.
Orders & checkout
When will my order ship?
Most merchandise is made to order. Please allow 3–7 business days for fulfillment before the order ships. Carrier transit time begins after fulfillment and varies by destination, carrier, and seasonal demand.
How can I track my order?
A tracking link is emailed when the order ships. If the link has not updated or the order appears late, check the shipping address in the confirmation email and contact the carrier first. You can also email info@thatoregonlife.com with your order number.
Can I change or cancel an order?
Email info@thatoregonlife.com as soon as possible. Because many products enter production shortly after purchase, we cannot guarantee changes or cancellations once fulfillment has begun.
What if I entered the wrong shipping address?
Contact us immediately with your order number and the correct address. We cannot guarantee an address change after production or shipment begins. If a replacement shipment is needed because of an address error, additional shipping costs may apply.
What payment methods can I use?
The currently available payment methods are displayed securely at checkout. Payment information is handled by the payment processor rather than sent to us by email.
Products, sizing & coffee
How do I choose the right apparel size?
Use the size guide on the individual product page and compare its measurements with a similar item you already own. Because most apparel is made to order, we do not offer change-of-mind or sizing exchanges.
How are That Oregon Life products made?
Our merchandise features Oregon-inspired designs from That Oregon Life. Many apparel and accessory items are produced to order through a fulfillment partner, which lets us offer more designs without holding large amounts of inventory.
Will an out-of-stock product return?
Restocks depend on product and production availability. Email info@thatoregonlife.com with the product name and preferred size or color, and we will share what we know.
Is Crater Lake Sunrise coffee available yet?
Yes. Crater Lake Sunrise is available to order as a 12 oz whole-bean medium roast, roasted in Lincoln City, Oregon. Order by Monday for that week’s roast; coffee generally ships Thursday or Friday.
Will coffee and merchandise arrive in the same package?
Not always. Coffee and merchandise may be fulfilled from different Oregon and on-demand production locations, so a mixed order may arrive in separate packages with separate tracking updates.
Shipping, returns & support
Do you ship internationally?
International availability and shipping cost are shown at checkout. Delivery times vary by country and carrier. The customer is responsible for any customs duties, taxes, or import fees charged by the destination country.
Do you accept returns or exchanges?
If we send a size different from the one you ordered, we will send a replacement at no cost. Keep the original; no return is needed. Contact us within 30 days of purchase. Because most products are made to order, returns or exchanges for customer-selected sizing, color choice, or change of mind are generally unavailable. Review the size guide before ordering.
What if my item arrives damaged, incorrect, or mislabeled?
If we send the wrong size, email info@thatoregonlife.com within 30 days of purchase with your order number and the size received. We will send a replacement at no cost, and you can keep the original. For other damaged, incorrect, or mislabeled items, contact us within 7 days of delivery with your order number, clear photos, and a short description of the problem.
Where can I read the complete shipping and return policy?
Visit the Shipping & Returns Policy linked throughout the shop and in the footer for fulfillment estimates, carrier transit times, customs information, address guidance, and eligibility details.
How do I contact That Oregon Life?
Email info@thatoregonlife.com. For order questions, include the order number and the email used at checkout. We do not currently use a customer contact form.