Shipping & Returns Policy
Last updated: October 8, 2026
That Oregon Life works with several fulfillment partners to produce and ship our products. Coffee, apparel, prints, decals, calendars, and other merchandise may ship from different locations.
Shipping
Orders may arrive in separate packages
If your order contains products fulfilled from different locations, the items may arrive in separate packages and on different days. You may also receive more than one tracking number.
Most apparel, prints, decals, and other made-to-order merchandise are produced and shipped by our production partners. Crater Lake Sunrise coffee is roasted and packaged by our Oregon coffee partner in Lincoln City, Oregon. Seasonal calendars and certain special products may be fulfilled separately.
When will I get my order?
Most apparel and merchandise are made to order. Please allow 3–7 business days for fulfillment before your order ships. After shipment, estimated carrier transit times are:
- United States: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- Other international destinations: 10–20 business days
Delivery times are estimates, not guarantees, and can vary because of production demand, destination, carrier delays, weather, holidays, customs, and other circumstances outside our control.
Free U.S. shipping on orders $85+
U.S. orders with a merchandise subtotal of $85 or more before coupon discounts receive free shipping at checkout.
How does coffee shipping work?
Crater Lake Sunrise coffee is fulfilled separately from most made-to-order merchandise. Coffee currently ships to U.S. addresses only unless otherwise stated on the product page or during checkout.
For U.S. coffee orders, shipping is $8.95 for the first bag plus $5.00 for each additional bag. Qualifying U.S. orders receive free shipping as described above.
An order containing both coffee and other products may arrive in more than one package with separate tracking updates. Below the free-shipping threshold, the shipping total shown at checkout may reflect more than one fulfillment location.
International shipping
International shipping may be available for select made-to-order products. The countries and shipping methods available for a particular order will be displayed during checkout. Coffee and certain products fulfilled directly from Oregon may be limited to U.S. addresses.
International customers are responsible for any customs duties, import taxes, handling fees, or other charges imposed by their country unless those charges are expressly shown during checkout. Customs processing may also delay delivery.
How do I track my order?
You’ll receive tracking information by email as each package ships. Because products may be fulfilled separately, you may receive multiple shipment notifications and tracking numbers for the same order. Tracking information can take time to update after a shipping label is created.
Address changes and incorrect addresses
Please review your shipping address carefully before completing your purchase. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after production, roasting, packaging, or fulfillment has begun.
If a replacement shipment is needed because an incorrect or incomplete address was provided, the customer may be responsible for the additional shipping cost.
Delayed or missing packages
First, check your shipping confirmation for address errors, review the carrier’s tracking details, look around entrances and other secure delivery locations, check with members of your household or nearby neighbors, and contact your local carrier or post office.
If you still need help, email info@thatoregonlife.com with your order number and confirmed shipping address. We’ll review the tracking information and work with the appropriate fulfillment partner or carrier to determine the available resolution.
If We Send the Wrong Size
If we send a size different from the one you ordered, we’ll send a replacement in the size you ordered at no cost. You can keep the original item—no return is needed.
Contact us within 30 days of purchase at info@thatoregonlife.com or through our Contact page. Include your order number and the size you received so we can arrange the replacement.
Damaged, Defective, or Incorrect Products
For issues other than a wrong size sent by us, if your order arrives damaged, defective, misprinted, opened, or incorrect, please contact us within 7 days of delivery. Wrong-size fulfillment errors are covered by the 30-day replacement policy above. Include your order number, a description of the problem, clear photographs of the product and issue, and a photograph of the shipping package and label when shipping damage is involved.
Please do not discard the product or packaging until we have reviewed the claim. If the claim is approved, we may provide a replacement, refund, or another appropriate resolution.
Returns & Exchanges
Made-to-order merchandise
If we send the wrong size, the replacement policy above applies: we send a new one and you keep the original. Because most apparel and merchandise are made to order, we generally cannot accept returns or exchanges for buyer’s remorse, preference changes, or a size or color selected incorrectly by the customer. Please review product descriptions and size guides carefully before ordering.
Coffee and other consumable products
Because coffee is a consumable product, we do not accept returns or exchanges for change-of-mind purchases. If your coffee arrives damaged, incorrect, opened, or otherwise compromised because of a fulfillment problem, contact us within 7 days of delivery so we can review the issue.
Seasonal and limited products
Seasonal and limited-quantity products are generally final sale unless they arrive damaged, defective, or incorrect.
Cancellations
Contact us immediately if you need to request a cancellation. We’ll make a reasonable effort to help, but cancellation is not guaranteed once production, roasting, packaging, or fulfillment has begun. Orders that have already entered production or fulfillment may no longer be eligible for cancellation or a full refund.
Refunds and Replacements
Approved refunds are issued to the original payment method. Processing time after approval depends on your bank or payment provider.
Shipping charges may be refunded when the refund results from an error, defect, or fulfillment problem for which That Oregon Life or its fulfillment partner is responsible. Original shipping charges are generally not refundable for address errors, refused deliveries, buyer’s remorse, or other circumstances outside our control.
Nothing in this policy limits consumer rights that cannot legally be waived.
Contact Us
For questions about an order, shipment, return, or product problem, email info@thatoregonlife.com or use our Contact page. Include your order number whenever possible so we can assist you more quickly.